Terms of Service

This Terms of Service governs your access to and use of the meshlabs.store website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the “Sites”). The Sites are owned and operated by Mesh Labs, Inc (“Mesh Labs”, “us”, “we”, “our” or “ours”).By using any products or services that we or our service providers offer you over your computer, our website and portal (the “Products”), or the mobile app on mobile and tablet devices (the “Apps” and, or “Mobile Apps” or collectively as “Apps”), you are entering into a binding legal agreement with us, in which you agree to be subject to and bound by these Terms (and by these Terms we mean: (i) this Terms of Service; (ii) our Privacy Policy; (ii) our set of Terms of Use and Terms of Service for different Products and Services offered (if any) and (iii) any other policies listed on our website. Some features of the Service may be subject to additional terms, and they are made part of these Terms. Please read this Terms of Service (the “Terms” or “TOS”) carefully before using the Sites, the Apps, the Products and Services they offer.By accessing, viewing, or using the content, material, products, or services available on or through the Sites, you certify that you have read, understand, and agree to be legally bound by these Terms, as well as our Privacy Policy, each of which is incorporated by reference as if fully set forth herein. You further certify that you are 16 years of age or older and that you have all the necessary rights, power and authority to enter into this Agreement and perform the obligations set forth under this Agreement. You understand and agree that your use of the Sites or any content, material, products or services made available on or through the Sites (collectively, the "Services") signifies that you have fully accepted and agreed to these TOS.If you are unwilling or unable to be bound by these Terms, please do not use the Sites, the Products and Services.


1. User Accounts, Registration and AccessIn order to access certain content, material, products or services on the Sites, you may be asked to register and create an account. As part of the registration process, you may be asked to click to agree to these Terms, and may then be asked to select or submit a user name and password. You may also be required to provide us with certain information about yourself including some types of personally identifiable information, including your legal name, phone number, address, email address, gender, and age.You are responsible for maintaining the confidentiality of your account including ensuring that your password and account login are kept secret, safe, and secure at all times. You agree that you are solely responsible for any activities that occur in connection with your account, whether or not you have authorized such activities. You agree to notify us immediately of any unauthorized use of your account. Autonomous will not be held responsible or liable for any misuse of your account in the event that a third party has access to and uses your password and account login in any way.When placing a purchase order through the Sites, you will be required to provide other personal information, such as shipping address, billing address, and payment details. Additional information may be collected by Autonomous or its third-party providers at this time for security and anti-fraud purposes. You represent that the personal information you provide to us via the Site is true, valid, complete and up-to-date in all respects, and you confirm that you are the person referred to in the shipping (unless the item is a gift) and billing information provided. Should any of the information you provide on the Site change, please login to your account and update such information directly on the Site.Any personal information that you provide to us via the Sites is subject to our Privacy Policy. By creating an account or submitting your email on our website, you agree to receive certain communications from us, other users, advertisers, our partners, and service providers in connection with the Service. You can unsubscribe from email, text and phone communications at any time. If you would like to opt-out of receiving marketing via email, click the unsubscribe link on the footer of marketing emails. We will process your request within a reasonable time after receipt, in accordance with applicable laws. Otherwise, we reserve the right to send you the communication materials. Please review our Privacy Policy for more information on the types of communications you may receive, and whether you can opt out from receiving them.Geographic RestrictionsWe administer the Website from the United States of America. We make no claims that the Website or any of its content is accessible or appropriate outside of the United States. Access to the Website may not be legal by certain persons or in certain countries. If you access the Website from outside the United States, to the extent authorized under applicable law you do so on your own initiative and are responsible for compliance with local laws.

2. Product Purchases and Use of ServicesSome products or services made available through the Sites may be available for purchase. By purchasing products or services made available through the Sites, you represent that you have reached the age of majority (which in most states is 18 years old) and have the legal capacity to enter into a contract. If you are under the age of majority or cannot lawfully enter into a contract, you must have your parent or guardian review these Terms and the Privacy Policy, and register or place an order on your behalf.Autonomous may use a third-party payment processor to process payments made through the Sites. By making purchases of Products and Services on our Site, you consent to the use of such third-party payment processors.You are responsible for paying any governmental taxes imposed in connection with use of the Site or the purchase or any products or services made available through the Sites, including sales, use, and excise taxes. To the extent that Autonomous is obligated to collect such taxes, the applicable tax will be added to your billing account. All sales are subject to our shipping, return and refund policies, which shall be made available to you on the Sites or other delivered to you with your purchased goods. Such policies may be changed at any time at Autonomous’s sole discretion.Use of Services via Desktop and Mobile ApplicationsSubject to your compliance with these Terms, we grant you a limited, revocable, personal, non-exclusive, non-transferable license to download and install a copy of the Autonomous Apps which allows you to access and use Autonomous’ Services on mobile and desktop devices that you own or control. You may use those copies of the Apps solely for your own personal, non-commercial use. We reserve all rights in the desktop and Mobile Apps not expressly granted to you by these Terms.Order AcceptanceThe receipt of an order number or an email order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. We reserve the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customer. Verification of information may be required prior to the acceptance of an order. Prices and availability of products on the Sites are subject to change without notice. Errors will be corrected when discovered and we reserve the right to revoke any stated offer and to correct any error, inaccuracy, or omission (including after an order has been submitted). Certain orders constitute improper use of the Sites or the abuse of Autonomous’ referral or promotional codes would be subject to cancellation at our discretion. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Your account registered with us may also be restricted or terminated for any reason, atour sole discretion. Items purchased pursuant to a quantity discount may be re-priced upon cancellation.Paid Subscriptions of ServicesCertain Services’ Features may require you to pay a fee in order to use them. If you choose to purchase these features, you expressly authorize us or our payment processor to charge the payment method you provide for the applicable fee. When payments are processed by one of our third-party processors, you should read the terms and conditions of such third-party processors. Except as expressly set forth below, all fees are non-refundable.When you purchase any additional features we may offer, there will be a one-time charge for that purchase. Once you purchase these features and use all or any of them, or cancel your account before using all of them, you will not be entitled to a refund. We reserve the right to terminate or suspend your use of paid features of the Service at any time and for any reason, without liability, pursuant to the terms of Section 15. If we terminate or suspend your account with or without cause, in accordance with the terms of Section 15, you will not be entitled to a refund for any fees you paid to us for these features, unless provided otherwise in the terms of sale.Third Party LinksThe Sites may contain links to websites or applications offered by third parties, including advertisements (“Third Party Sites”). We do not control or endorse Third Party Sites, and we assume no responsibility for the law compliance, practices, accuracy, or content of any Third Party Sites. Your use of any Third Party Site is entirely at your own risk. You are responsible for viewing and abiding by the privacy statements and terms of use posted at any third-party sites.Dropship Products offered by Third Party Vendors on Autonomous’ SitesAutonomous may list products from other Third Party Vendors for sale under the dropship model. In a dropship model, we send the customer order to the Third Party Vendors’ warehouses, then the Third Party Vendors shall pack, and prepare to send the product directly to you as the end customer. Autonomous is not involved with inventory storage, order processing nor quality control of such products. By accepting to purchase such products on the Sites, you fully acknowledge and accept the terms and conditions of the Dropship Product Terms of Use.

3. General Restrictions on UseYou agree to use the Sites and the Services only for purposes that are permitted by these Terms of Service and in compliance with all applicable laws, regulations, and generally accepted practices or guidelines in the relevant jurisdictions. You may only use the Sites and Services for your non-commercial, non-exclusive, non-assignable, non-transferable and limited personal use, and for no other purposes.You will not (and will not attempt to):Access any of the Services by any means other than through the interface that is provided by Autonomous;Gain unauthorized access to Autonomous’s computer system or engage in any activity that interferes with the performance of, or impairs the functionality or security of the Site, the Services, Autonomous’s networks and computer systems;Access any of the Sites or the Services through any automated means or with any automated features or devices (including use of scripts or web crawlers);Access or collect any personally identifiable information, including any names, email addresses or other such information for any purpose, including, without limitation, commercial purposes;Reproduce, duplicate, copy, sell, trade, or resell any aspect of the Site or the Services for any purpose; andReproduce, duplicate, copy, sell, trade or resell any products or services bearing any trademark, service mark, trade name, logo or service mark owned by Autonomous in a way that is likely or intended to cause confusion about the owner or authorized user of such marks, names or logos.We are under no obligation to enforce these Terms on your behalf against another user. While we encourage you to let us know if you believe another user has violated these Terms, we reserve the right to investigate and take appropriate action at our sole discretion.

4. Content“Your Content” means Content that you submit or transmit to, through, or in connection with the Service. “User Content” means Content that users (other than yourself) submit or transmit to, through, or in connection with the Services. “Autonomous Content” or “Site Content” means Content that we create and make available in connection with the Services. “Third Party Content” means Content that originates from parties other than Autonomous or its users, which is made available in connection with the Services.a. Responsibility for Your ContentYou alone are responsible for Your Content. You assume all risks associated with Your Content, including anyone’s reliance upon its quality, accuracy, or reliability, or any disclosure you make that makes you personally identifiable. You acknowledge that you own, or have the necessary permissions to use and/or authorize the use of, Your Content as described herein. You may not imply that Your Content is in any way sponsored or endorsed by Autonomous. You acknowledge that you may expose yourself to liability if: Your Content contains material that is false, intentionally misleading, or defamatory; violates any third party right, including any copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right; contains material that is unlawful, including, but not limited to hate speech or spam; exploits or otherwise harms anyone; and violates or advocates the violation of any law or regulation.Our Service allows you and other users to create and join public groups (“Public Groups”). Public Groups enable users who have a common interest or affiliation to chat among themselves. Your Content and User Content in Public Groups are publicly available to other users. Public Groups may contain User Content which you may find unsuitable, and you may choose to leave any of such groups at any time. You are fully responsible for Your Content, and we are under no obligation to review Your Content and User Content in Public Groups. You may report Content which you find inappropriate or has violated these Terms by using our in-app reporting tools.THE INFORMATION, OPINIONS, AND CONTENT EXPRESSED IN PUBLIC GROUPS ARE NOT NECESSARILY THOSE OF AUTONOMOUS OR CONTENT PROVIDERS. AUTONOMOUS DOES NOT UNDERTAKE TO MONITOR OR REVIEW PUBLIC GROUPS, AND THE CONTENT OF PUBLIC GROUPS IS NOT THE RESPONSIBILITY OF AUTONOMOUS. AUTONOMOUS MAY REMOVE OR MODIFY ANY CONTENT WITHOUT NOTICE OR LIABILITY AT ANY TIME AT AUTONOMOUS’ SOLE DISCRETION. ANY USE OF THE PUBLIC GROUPS WILL BE AT YOUR OWN RISK AND WILL BE SUBJECT TO THE DISCLAIMERS AND LIMITATIONS ON LIABILITY SET OUT HEREIN.b. Our rights to use Your ContentWe may use Your Content in a variety of different ways as permitted by our Privacy Policy, including publicly displaying it, reformatting it, incorporating it into reports, collections, marketing materials and other works, creating derivative works, summaries, or aggregations from it, promoting it, distributing it, and allowing others to do the same in connection with their own websites and media platforms. As such, you grant us (Autonomous, its subsidiaries, and affiliates) the non-exclusive, worldwide, perpetual, irrevocable, royalty-free, fully sublicensable (through multiple tiers), transferable right to use Your Content for any purpose (including, without limitation, the rights to use, reproduce, publicly perform or display, distribute, adapt, publish, modify, translate, incorporate into other works in any form, media, or technology, and create derivative works of Your Content, in whole or in part, throughout the world in any media). Finally, you irrevocably waive, and cause to be waived, against Autonomous and its users any claims and assertions of moral rights or attributes with respect to Your Content.We gather and compile information and data about our users and their usage of the Services on a collective basis, in a manner which does not disclose or reveal any personally identifiable information about individual users. You understand, acknowledge, and agree that we are the sole owners of all such aggregated, anonymous data for all purposes, and have the unrestricted right to use such data and to disclose or distribute such data to third parties as we see fit, throughout the world, in any media or form.c. Removing ContentWe reserve the right to remove, screen, edit, or disable access to any of Your Content, without notice to you, that we consider, in our sole discretion, to be in violation of these Terms or otherwise harmful to the Services.If you create a username for your account, we may remove or reclaim it if we believe it is inappropriate or violates any trademark policies (such as when a trademark owner complains about a username that does not closely relate to the user's real name).d. Reporting ViolationsWhile we are under no obligation to review Your Content, we reserve the right to do so at any time. We may report any activity that we suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other appropriate third parties, and we may cooperate with such authorities as they may request, all without liability to us.e. OwnershipAs between you and Autonomous, you own Your Content. We exclusively own the Autonomous Content, including but not limited to visual interfaces, interactive features, graphics, design, compilation, computer code, products, software, and all other elements and components of the Service (excluding Your Content, User Content and Third Party Content).We, or our licensors also own the copyrights, trademarks, patents, service marks, trade names, and other intellectual and proprietary rights throughout the world (the “IP” Rights) associated with Autonomous Content and the Services. These Terms do not grant you any right, title, or interest in the Autonomous Service, Network, or Content. You understand and agree that you may not modify, reproduce, distribute, create derivative works or adaptations of, publicly display or in any way exploit any Content that is not Your Content (including, without limitation, the Autonomous Content, other User Content, or Third Party Content), in whole or in part, except as expressly authorized by the owner of the Content.As between you and Autonomous, Autonomous owns or licenses all information and materials, including logos, designs, titles, phrases, product names, images, illustrations, icons, photographs, audio, video, and the copyrights, trademarks, service marks, trade dress, and other intellectual property rights associated therewith, in or made available through the Sites (“Site Content”), as well as the selection, coordination, arrangement, and organization and enhancement of the Site Content. All Site Content is protected pursuant to copyright, trademark, patent, and other applicable laws. You agree not to remove or alter any copyright notice or any other proprietary notice on any Site Content. As between you and Autonomous, all names, trademarks, symbols, slogans, or logos appearing on the Sites are proprietary to Autonomous or its affiliates, licensors, or suppliers. Use or misuse of these trademarks is expressly prohibited and may violate federal and state trademark law. Under no circumstances will you have any rights of any kind in or to the Site Content, other than the right to use the Site Content in accordance with these Terms.f. FeedbackWe welcome your feedback, ideas, proposals, comments and suggestions for improving our Services (collectively, “Feedback”). By sending us Feedback, you agree that: (i) your Feedback doesn’t contain the confidential or proprietary information of third parties; (ii) we are under no obligation of confidentiality, expressed or implied, with respect to your Feedback; (iii) we may have something similar to the Feedback already under consideration or in development; (iv) we own all right, title and interest in and to your Feedback, even if you have designated it as confidential; and (v) we are free to use the Feedback for any purpose, without any restriction or compensation to you. You hereby irrevocably assign all right, title and interest in and to the Feedback to us.For avoidance of doubt, Autonomous shall be under no obligation: (1) to maintain any Comments in confidence; (2) to compensate you in any way for your Comments; or (3) to respond to any Comments.5. Privacy PolicyAutonomous takes your privacy seriously. We have created a Privacy Policy to inform you about the kind of information we may collect and the ways we may use it. Please review our Privacy Policy carefully.You represent that you have read, understood, and agreed to the terms of our Privacy Policy, which is incorporated herein by reference and made a part of these Terms.6. Errors, Inaccuracies, and OmissionsOccasionally there may be information on the Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on the Sites is inaccurate at any time without prior notice (including after you have submitted your order). We cannot and do not review all communications, products, or services made available on or through the Sites, but, although not obligated to, may review, verify, make changes to or remove any Comments, Site Content, or the Sites, including information submitted in connection with the Site Content or other features at any time, with or without notice in our sole discretion.7. Disclaimers and WarrantiesAutonomous reserves the right to change the assortment of Products and Services offered and to limit the quantity of Products and Services that may be purchased from time to time and at any time, without prior notice. We also reserve the right to alter the terms or duration of any special offers or sale promotion. Autonomous is not liable in case of stock outage or unavailability of products. We have made every effort to display as accurately as possible the colors of our products that appear at the Sites, but we cannot guarantee that your computer monitor's display of any color will be accurate.Autonomous expressly disclaims, to the fullest extent permitted by law, any express or implied warranties: (i) that the Sites, Services, Site Content, goods, advice, information or links provided on the Sites will meet your requirements; (ii) that the Services will be uninterrupted, timely, secure or free from error; (iii) that defects in the operation or functionality of any software provided to you as part of the Services will be corrected; (iv) regarding the Site Content, goods, services, advice, information or links provided by any third parties or users; (v) that the Site, Site Content, goods, services, advice, or information displayed on the Site will meet your requirements; and (vi) that the Sites will be error-free or that any errors will be corrected. No advice or information, whether oral or written, obtained by you from the Sites shall create any warranty not expressly stated in these Terms.You understand that the technical processing and transmission of any Site Content and Comments may be transferred unencrypted and involve transmissions over various networks and changes to conform and adapt to technical requirements of connecting networks or devices. Please be advised that we do not guarantee that any information sent to or from our Sites will be secure during transmission, nor can we guarantee the confidentiality of any communication or material transmitted to us via the Sites or the Internet, including, for example, personal information such as your name or address. Autonomous assumes no responsibility for: (a) any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorized access to, or alteration of, any communication; and (b) any problems or technical malfunction of any telephone network or lines, computer online systems, servers or providers, computer equipment, software, failure of any email or players due to technical problems or traffic congestion on the Internet or on any of the Site, including any injury or damage to you or to any person’s computer related to or resulting from use of the Services or the Site.No conditions, warranties or other terms (including any implied terms as to satisfactory quality, fitness for purpose or conformance with description) apply to the Sites, Site Content and/or Services except to the extent that they are expressly set out in these Terms.8. Limitation of LiabilityPLEASE READ THIS SECTION CAREFULLY, SINCE IT LIMITS THE LIABILITY OF AUTONOMOUS. EACH OF THE SUBSECTIONS BELOW ONLY APPLIES UP TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW. NOTHING HEREIN IS INTENDED TO LIMIT ANY RIGHTS YOU MAY HAVE WHICH MAY NOT BE LAWFULLY LIMITED.A. YOU AGREE THAT THE SERVICE IS MADE AVAILABLE TO YOU ON AN “AS IS” BASIS, WITHOUT WARRANTY OF ANY KIND, AND THAT YOUR USE OF THE SERVICE IS ENTIRELY AT YOUR OWN DISCRETION AND RISK (INCLUDING, WITHOUT LIMITATION, THE RISK THAT YOU MIGHT BE EXPOSED TO CONTENT THAT IS OFFENSIVE, INDECENT, INACCURATE, OBJECTIONABLE, OR OTHERWISE INAPPROPRIATE). WE EXPRESSLY DISCLAIM ALL WARRANTIES, WHETHER EXPRESSED OR IMPLIED, AS TO THE OPERATION OF THE SERVICE, THE SAFETY OR SECURITY OF THE SERVICE, OR ANY CONTENT INCLUDED OR OTHERWISE MADE AVAILABLE THROUGH THE SERVICE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, COURSE OF DEALING OR USAGE OF TRADE.B. WE MAKE NO CLAIMS OR PROMISES ABOUT THE CONDUCT OF THIRD PARTIES. ACCORDINGLY, WE WILL NOT BE LIABLE TO YOU FOR ANY LOSS OR DAMAGE THAT MIGHT ARISE FROM THE ACTIONS OF THIRD PARTIES (INCLUDING, WITHOUT LIMITATION, IF ANOTHER USER MISUSES YOUR CONTENT OR IDENTITY, OR IF YOU HAVE A NEGATIVE EXPERIENCE WITH A THIRD PARTY ON THE SERVICE).C. YOU AGREE THAT OUR MAXIMUM AGGREGATE LIABILITY TO YOU FOR LOSSES OR DAMAGES THAT YOU SUFFER IN CONNECTION WITH YOUR USE OF OR ACCESS TO THE SERVICES OR CONTENT, FROM ALL CAUSES OF ACTION AND ALL THEORIES OF LIABILITY, WILL BE LIMITED TO AND WILL NOT EXCEED THE GREATER OF (I) THE AMOUNT, IF ANY, YOU PAID DIRECTLY TO AUTONOMOUS IN CONNECTION WITH THE SERVICE DURING THE TWELVE (12) MONTHS PRIOR TO THE ACTION GIVING RISE TO LIABILITY, OR (II) $100.D. AUTONOMOUS AND ITS AFFILIATES DISCLAIM ALL LIABILITY FOR ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, EXEMPLARY, RELIANCE, OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, BUSINESS INTERRUPTION, LOSS OF OR DAMAGE TO REPUTATION TO YOU OR ANY THIRD PARTY, INABILITY TO USE THE SERVICE, COSTS OF PROCURING SUBSTITUTE SERVICES, UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR CONTENT, LOSS OF INFORMATION OR DATA, OR ANY COMMUNICATIONS, INTERACTIONS OR MEETINGS WITH OTHER USERS OF THE SERVICES OR OTHER PERSONS WITH WHOM YOU COMMUNICATE OR INTERACT AS A RESULT OF YOUR USE OF THE SERVICES), WHETHER BASED IN WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR ANY OTHER LEGAL THEORY, IN CONNECTION WITH YOUR USE OF OR ACCESS TO THE SERVICE OR CONTENT, EVEN IF AUTONOMOUS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND EVEN IF A LIMITED REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.IF YOU ARE DISSATISFIED WITH THE SITE, THE SERVICES, OR THE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SITES AND SERVICES.9. IndemnityYou agree to defend, indemnify and hold harmless Autonomous, its affiliates, its officers, directors, members, employees, agents and representatives from and against any claims, suits, proceedings, disputes, demands, liabilities, damages, losses, costs and expenses (including, without limitation, reasonable legal and accounting fees) in any way related to or arising out of: (i) your access to or use of the Products and Services, (ii) Your Content, (iii) your violation of any of these Terms; or (iv) the infringement by you, or anyone using your account, of the intellectual property rights or other rights of any person or entity. Autonomous reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of these claims at your expense. You agree not to settle any matter for which you are required to indemnify us without our prior written consent in each case. We will use reasonable efforts to notify you of any such claim, action, or proceeding once we become aware of it; however, our failure to notify will not affect your obligations hereunder (except to the extent that our failure to notify you materially prejudices your ability to defend the claim).10. Copyright and Trademark DisputesWe respect copyright law and expect our members to do the same. We have adopted and implemented a policy that provides for the termination in appropriate circumstances of registered members or other account holders who repeatedly infringe or are believed to be repeatedly infringing the rights of copyright holders. If you believe any Content or materials on the Services infringe your copyright, you agree to abide by the notice and takedown procedures set forth in the Digital Millennium Copyright Act.11. Our Policy Toward ChildrenOur Service is not directed to children under the age of 13, and we do not knowingly collect, solicit, or store personally identifiable information from, or about children under the age of 13. For that reason, we ask you to confirm your age when you sign up for the Services by providing an accurate age. If a parent or guardian becomes aware that his or her under 13 child has provided us with personally identifiable information without his or her consent, he or she may delete the child’s entire account.12. Governing Law and VenueThese Terms are governed by the laws of the State of California, without prejudice to that State’s conflict of laws provisions. Subject to Section 13 below (Binding Arbitration), for any claim, cause of action, or dispute that may arise between us and that is not subject to the binding arbitration provisions (i.e., if you choose to opt out of arbitration under Section 13(d)), you accept the exclusive jurisdiction of the federal and state courts located in the Southern District of California. The parties expressly exclude application of the United Nations Convention for the International Sale of Goods to these Terms. Notwithstanding anything to the contrary in these Terms, we may seek injunctive or other relief in any state, federal, or national court of competent jurisdiction for any actual or alleged infringement of our or any third party’s intellectual property and/or proprietary rights. Some countries (including those in the European Union) have laws that require agreements to be governed by the local laws of the consumer's country and or require that their substantive laws, including privacy laws, apply. This section does not override those laws.13. Binding Arbitrationa. Informal NegotiationIn the event of any dispute, claim, or cause of action that you may have against us arises out of or relates to your use of the Services (“Dispute”), you agreed that you will first contact us in writing of the Dispute at the contact information below (“Notice”). The Notice must describe 1) Your legal name, 2) Your phone number; 3) the basis and nature of the Dispute; and 4) the specific relief sought. Upon our receipt of your Notice, the parties will attempt in good faith to informally resolve the Dispute within 30 calendar days before initiating arbitration proceedings (“Informal Resolution”).b. Mandatory ArbitrationIf the parties are unable to resolve the Dispute through the Informal Resolution process, then you agreed that the Dispute shall be exclusively resolved and settled by confidential binding arbitration under the Commercial Arbitration Rules of the American Arbitration Association (“AAA”), and where applicable and appropriate, the AAA Supplementary Procedure for Consumer Related Disputes (www.adr.org) The initiating party may decide the arbitration to be conducted in person, online and/or be based on written submission. In the case of in-person arbitration, then it shall be conducted in California, Orange County. The language shall be English. Any judgement on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.c. No Class ActionTHE ARBITRATION WILL BE CONDUCTED ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED OR REPRESENTATIVE ACTION. UNLESS BOTH YOU AND AUTONOMOUS AGREE, NO ARBITRATOR OR JUDGE MAY CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS, OR OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING, AND MAY NOT AWARD CLASS-WIDE RELIEF.d. Arbitration Opt-OutYou have the right opt out mandatory arbitration by sending us a written notice of your decision to opt out, within 30 days of the date you first accepted these Terms, to our physical address listed below. Your written notice must include your phone number, your legal name, country of residence, and your email address. If you send us a written notice or if this binding arbitration provision is invalidated, in whole or in part, then the mandatory arbitration provisions in this Agreement will not apply, and the parties agree that the exclusive jurisdiction and venue described in Section 12 above shall apply. IF YOU DO NOT SEND THIS WRITTEN NOTICE, THEN YOU AGREE TO BE BOUND BY THE MANDATORY ARBITRATION PROVISIONS IN THESE TERMS.14. TerminationYou may terminate these Terms at any time by closing your account, discontinuing your use of the Services, and providing us with a notice of termination at the address provided below.We may close your account, suspend your ability to use certain portions of the Service, and/or ban you altogether from the Service for any or no reason, without notice or liability of any kind. If we close or suspend your account for violating these Terms, such closure or suspension shall be deemed a termination with cause. We may also modify or terminate the Service without prior notice.In the event of termination, whether by you or us, Sections 1, 3, 4, 5, and 7 through 15 of these Terms of Service will continue in full force and effect, including our right to use Your Content as detailed in Section 4.15. GeneralWe may provide you with notices by email, regular mail, push notifications or communications through the Service. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically (to the email address you provide in your account profile) satisfy any legal requirement that such communications be in writing.You will comply with all applicable laws and regulations governing your use of the Services and posting of Your Content (including, without limitation, all applicable laws governing export control). In particular, but without limitation, you agree that:If you are located in a country embargoed by the United States, or are on the U.S. Treasury Department's list of Specially Designated Nationals or the U.S. Department of Commerce's Denied Person's List or Entity List, you will not engage in commercial activities on or with Autonomous;You will not export or re-export the Services or the Mobile App into any United States embargoed countries where receiving products, services, or software from the United States is prohibited.By using the Services or the Mobile App, you represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo that prohibits receiving products, services, or software from the United States, or that has been designated by the U.S. Government as a “terrorist supporting” country and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties. You will also not use the Services or the Mobile App for any purpose prohibited by U.S. law, including, but not limited to the development, design, manufacture or production of missiles, nuclear, chemical, or biological weapons.You may not assign, transfer, or sublicense these Terms without our prior written consent. We may assign, transfer, or sublicense these Terms without restriction, and without notice to you. Any assignment, transfer, or sublicense attempted in violation of these Terms will be void.These Terms constitute the entire agreement between you and us regarding your use of the Service, and supersede any prior or contemporaneous agreements between you and us regarding the Service. The parties acknowledge that no reliance is placed upon any representation made, but not expressly contained in these Terms. Our failure to enforce any right or provision of these Terms will not constitute a waiver of that right or provision on our part.If any provision of these Terms is found by a court of competent jurisdiction to be unenforceable, the remaining portions will remain in full force and effect, and any unenforceable portion will be construed and enforced in a manner that most closely reflects the intent of the original language.The parties are independent contractors, and nothing in these Terms is intended to or shall create any type of joint venture, partnership, employer/employee, fiduciary, or franchise relationship between us.The Site is controlled and operated from within the United States. Without limiting anything else, Autonomous makes no representation that the Sites, Site Content, Comments, Services, products, information or other materials available on, in, or through the Site is appropriate or available for use in other locations, and access to them from territories where they are illegal is prohibited. Those who choose to access the Sites from other locations do so on their own volition and are responsible for compliance with applicable laws.







Warranty Policy

Warranty PolicyDisclaimerWe recommend that all shipments be inspected immediately upon arrival. Please make note of any damage to boxes when signing for the shipment.Report any losses or damages promptly to the Smart Office team on Help Center pageNotification must be made within one week of delivery. Otherwise, Autonomous reserves the right to deny your claim request.Save all packaging until the trial period has ended in case of returnPlease let us know immediately if your order does not arrive within the delivery time frame. We cannot be responsible for claims filed more than 30 days after the delivery period.All Autonomous products purchased from dealers or resellers are not eligible for warranty. We only sell the replacement parts for customers, who bought products directly from Autonomous. WarrantyOur standard warranty is a minimum of one year from the actual date of delivery. The warranty period applies to the original products only. Your product is guaranteed to be free from manufacturer defects, however, if there are manufacturer defects, please report them to Smart Office after delivery, so we can send you replacements. Please note that replacement parts are the same version as your original products. We do not provide any upgrade replacement parts under any circumstance.'Defects', as defined in this warranty, are any imperfections in material or workmanship that inhibits the use of the product.In no event shall Smart Office be liable for incidental or consequential damages resulting from the use of the product. This warranty does not cover:Defects caused by improper assembly Defects occurring after purchase due to product modification, intentional damage, accidents, misuse, abuse or negligence Normal wear and tear due to age Labor or assembly costsAll Smart Office warranties are limited warranties and are limited to the original purchaser with proof of purchase. In some cases, wear and tear may be depreciated for the time that the product was in use.Product WarrantyFor products purchased on or after January 9, 2019, all eligible Autonomous products are covered under a limited, non-transferable warranty for the term listed below for normal usage.A failure is a mechanical breakdown or defect in the unit that affects the user’s ability to operate the product as intended. If it is determined that the failure was caused by misuse or abuse of the product, replacements and return shipping will be at the customer’s expense.We hereby cover all Autonomous products for a period of:7 years: all metal and mechanical parts and components, including motors and electrical components ofAutonomous SmartDesk ProAutonomous SmartDesk ConnectAutonomous SmartDesk Core Duo5 years: all TPB mesh components, metal and mechanical parts and components, including motors and electrical components ofAutonomous SmartDesk CoreAutonomous SmartDesk CornerErgoChair Pro +Please note that:The 5-year-warranty period only applies to the frame part of all SmartDesk versions. The tabletops or surfaces are under the 1-year warranty period. SmartDesk Core, our dual-motor frame desk, is an upgraded version of SmartDesk 2 Home Edition, the single-motor one. The 5-year-warranty period is only applied to the SmartDesk Core. All SmartDesk 2 Home Edition Frame was covered under 1 year warranty period only. Since it was sunsetted in Jul 2019, it would be no longer eligible for the warranty policy stated herein from Jul 2020.2 years: all TPB mesh components, metal and mechanical parts and components, including motors and electrical components ofAvoChair  ErgoChair ProErgoStoolMonitorArm1 year: all TPB mesh components, metal and mechanical parts and components, including motors and electrical components ofErgoChair CoreAnti Fatigue MatCable TrayDesk Clamp Power OutletDuvet CoverFiling CabinetFlier 2Flat sheetFlow BoardLed Desk LampPrivacy PanelSheet setSwivel Desk DrawerUltra-Wide Led Desk LampAll SmartDesk Table Top/Surface.  In case the table's top has an issue and needs to be replaced, Autonomous only accepts to compensate you the same or downgrade the price/size of the tabletop (Ex. from XL top to classic top). There is no refund for the discrepancy amount if you want to downgrade your tabletop.Buy new replacement parts for your Autonomous products.Replacement parts are now being sold separately for Autonomous product(s), which are bought directly from Autonomous only.All damages to purchased parts or return/exchange requests must be reported to our customer service team within 7 days of delivery. Should you choose to return the purchased part, Autonomous reserves the right to charge a 30% restocking fee of the total value of the purchased part. Return labels, packaging, boxes, and fees will be the responsibility of the customer.Exceptions to coverage include:Changes in surface finish, including color-fastness or matching of colors, wood grains, or texturesNormal wear and tearDye transfers caused by external contaminantsModifications made by the userProducts that were not installed, used or maintained in accordance with product instructions and warningsDamage or marking of surfaces caused by sharp or foreign objectsPilling of textile

Free Trial Policy

With our trial period, you can order Mesh Labs products, try them and if you don't love them, we will process your return and give you a full refund.We provide all Mesh Labs products in the UK, and the EU with a 15-day trial excluding some promotional products or products from any specific sale campaign such as Easter Promotion, Spring Promotion, Black Friday, Cyber Monday and so on. Please carefully read through our campaign terms and conditions prior to making any purchase to determine items’ eligibility for the trial period and other conditions.How the trial period works:Your trial period begins when your items are delivered. If your order consists of multiple items, each item has its own trial period depending on their actual delivery dates.If you order a product which is shipped in several packages, your trial period starts from the date that your last package is delivered.Within the trial period, you may return eligible Autonomous products if you don’t like them for any reason.Return shipping cost will be covered and you will then receive the full amount you paid for your order(s) upon our receipt of the returned package(s) that are in like-new condition and in their original packaging.Exceptions to Trial Policy:Our 15 day Trial Policy does not apply to the following products and orders:Autonomous Pod Products. There is no free trial and return policy applied for Pod Products.“Only table top” purchase. In case you want to exchange for another top, the top must be unopened in its original package. All the exchange requests need to be submitted to us within 7 days from the delivery date. Otherwise, Autonomous reserves the right to deny your requests for exchangeAny installation or assembly servicesBulk Orders with more than 3 items of the same products or a mixture of desks and chairs making up more than 3 items and/or any Bulk Orders with value greater than $1500.Cancellation:A Bulk Order can not be cancelled for any reasons after the order has shipped.Return & Exchange Policy DisclaimerReturn & Exchange is available for almost every product Autonomous sells in certain markets. We offer free return & exchange within the trial period: 15 days for the UK and countries in European Union You will need to get the Return Merchandise Authorization number (RMA) issued by our Customer Service Department after requesting a return (or exchange). A return cannot be processed or accepted without a RMA.To be eligible for returns, the products must be in new condition and in their original packaging, so please keep the original shipping packaging (original boxes and packaging materials) after purchase in case you might need to return the product.Please note that: There will be a 30% restocking fee of the order value for returns that don't have all original packaging. Autonomous will not cover any accrued expense for your replacement packaging.After obtaining the returned label(s), please ship back the package(s) immediately. Autonomous reserves the right to:Charge 10% -30% if your returned package(s) is dropped at FedEx center 1 week after your trial period ends.Deny refund if your returned package(s) is dropped at FedEx center a month after your trial period ends.All  Autonomous products purchased from dealers or resellers are not eligible for return or exchange.You may either request to return (or exchange) by contacting our Customer Service Department at Help Center page, or register an account and access “my order request”.Return exceptionsIf a product purchased from Autonomous is damaged or defective, you are eligible for a return without the above pre-conditions. Under the evaluation of our agents, we will give the best solution for your order. Some defective products are not required to be sent back to us, in this case, please help dispose of them after providing us all the required evidence supporting your claims.For the UK and countries in European Union You are eligible to return (& exchange) within a 15-day trial period. No returns can be issued after 15 days.How to initiate a return:Photographic evidence showing products are still in like-new condition, and have been properly packaged into original packaging must be providedYou will then get return labels of the shipping unit (FedEx), including the Return Merchandise Authorization number via your email address You can either choose to bring the package to the local FedEx center to return to Autonomous.Within the 15-day trial, Autonomous will issue a full refund upon receiving the product in its original packaging and in like-new condition, orYou will be sent a new exchanged item equivalent to the value of the returned item in case you request an exchange. Please note that:Prior to returning, all products must be disassembled so they can fit into their original packaging. Customers are fully responsible for assembling and disassembling the product.The refund will be processed after we receive the product and verify its condition. It might take 3 to 5 business days for the refund amount to be posted to your account.A reasonable restocking fee (maximum 30%) will be applied for any product that does not meet aforementioned requirements.If your order includes our assembly service, the assembly service fee is non-refundable.

Shipping Policy

Order confirmationA confirmation email which includes your estimated shipping date will be sent to you after the order has been placed. Once your order is shipped:We will send a Shipment Confirmation email which provides you with a tracking number(s) of the shipment, along with the link for tracking your package(s) on the next working day of the estimated ship date.  You will then receive the order at the provided shipping address within the time frame based on your location.If you find that your order(s) has passed the estimated shipping date but you do not have the tracking information, please contact our Customer Service Department on Help Center page.Shipping serviceWe use third-party shipping partners to deliver our products to customers. Our usual shipping partner is FedEx. However, we are now diversifying our shipping methods to provide customers with faster shipping. You will also see UPS as our delivery partners.Keep in mind:Free shipping is applied for all Autonomous products purchased directly on the website. Please be aware that we offer ground shipping service but not other expediting shipping options. Our ground shipments do not require a signature for delivery. For bulk orders (more than 5 desks/chairs), we will use the LTL freight shipping. Where we ship We provide shipping services to the majority of countries worldwide, including:United States - The 48 contiguous United StatesThe United States - HawaiiThe United States - Alaska The United States - Puerto Rico Canada - All provinces, including Vancouver Island - BC Countries in the European Union (except Cyprus), the UK Other international countries (except Russia and Andorra) Please click on each location to get directed to the website dedicated to that country or region only. Due to restrictions of shipment from our carrier partners, Autonomous products are not eligible to ship to APO and FPO Military addresses. Shipping time frameThe shipping time frame is how long it takes for the product to reach your location. The shipping time frame is calculated from the estimated shipping date to the delivered date. Please note that each item in one order may have different estimated shipping dates due to its availability in stock. The shipping time frame of Countries in the European Union (except Cyprus), Switzerland, the UK: 7 to 9 business days after the item’s estimated shipping date.Multiple shipmentsSometimes you may find that your order is delivered in several packages. That means items are shipped from different Autonomous warehouses for a number of reasons:By separately packaging components we may lower the risk of any damage or breakages during transitWe have multiple warehouse locations, and our separate packaging gives our shipping partners the flexibility to pick up and deliver your orderWe are able to optimize our shipping costs and continue to provide you with free shippingShipping restrictions & limitsDue to carrier restrictions and other shipping regulations, some Smart Office products are not eligible for international shipping, like XL tabletops, SmartDesk Corner.We only offer a limited selection of products for the European Union, Switzerland, the UK due to low demand for unavailable options.When purchasing a product(s), please change the flag at the top right corner of the screen on our website to see which product/item is available for your market.Sales tax & VAT The tax amount you’re paying at checkout on our website is either sales tax or VAT varying by each country’s regulation. Tax will be calculated when you put in your shipping address. At specific locations, the countries in the European Union (except Cyprus), the UK: VAT defined at the national level. The tax amount you’re paying at checkout on our website is either sales tax or VAT varying by each country’s regulation. Please take note that all the EU orders will be applied 21% of tax, which is based on the policy of the Netherlands (our EU warehouse location).We don’t have the option which enables customers to place tax-exempt orders on our website. But you can reach out us at Help Center page with a tax-exempt document, our team will help to process the order for you. Import duty tax All European orders are processed and shipped from our European warehouse located in the Netherlands, no duty tax is applied for orders shipped to: the countries in the European Union (except Cyprus, Switzerland and Norway), the UK.However, for some islands of the EU or Switzerland, Norway, we will not cover the customs fees if your customs requires it, and you will need to pay it directly with customs or FedEx when the package arrives in your region. Autonomous reserves the right to deny your cancelation request because you are not willing to pay the customs fee to release the shipment from the customs. Hence, please check the customs regulation of your island carefully before placing an order.Missing or lost packagesIn case you receive delivery notification of the shipment(s) via your email without finding or receiving the order(s), please try:Looking around the shipping address (if you live at a residence)Checking again with the receptionist at the reception area (if you live in an apartment)Autonomous reserves the right to deny assistance or responsibility for all the lost claims, which are reported to us after 30 days from the delivery date, or because customer provides the incorrect/incomplete shipping address.